Suggestions, Comments and Complaints
We always try to provide our patients with the best possible service. We recognise however that there may be occasions when patients are unhappy about some aspect of our service. The aim of our complaints procedure is to give clear details of what steps can be taken to try and put things right where there is a problem and allows the Practice to monitor the quality of service we provide. Our Practice Complaints Procedure is not able to deal with questions of legal liability or compensation.
The Practice complaints procedure is based upon 4 key principles:
- The Practice will be responsive – we will offer a clear response to each complaint. An acknowledgement of any complaint against the Practice will be provided within clearly defined timescale’s and in a sensitive and appropriate manner.
- The Practice will seek to improve its service delivery – providing an opportunity for us to achieve patient satisfaction, prevent recurrence and thus help shape future improvements within the Practice.
- It will be easy to access – our Complaints Procedure is advertised within the patient waiting room and you can obtain a copy of the full complaints procedure from reception. If you wish to make a complaint please telephone or write to the Practice Manager.
- All complaints will be managed correctly – our handling of any complaint will aim to be objective and to resolve problems as soon as possible in a manner which respect confidentiality and privacy.
Please note: We have to respect our duty of confidentiality to patients, for this reason a patient’s consent will be necessary if a complaint is not made by the patient in person.
If you would like to give us feedback, please do so by using our form.